1. Introduction
Palau Explorer ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our online booking platform and travel experiences. Please read this policy carefully to understand our practices regarding your personal information.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Make a reservation or booking through our website or platform
- Create an account with us
- Contact us for customer support
- Participate in our travel experiences
This information may include:
- Full name
- Contact information (email address, phone number)
- Billing and shipping address
- Travel preferences and requirements
- Emergency contact information
- Government-issued identification information (as required for travel)
2.2 Payment Information
When you make a payment through our services, we collect:
- Credit card or other payment method information
- Billing address associated with your payment method
Important Note: All financial data is encrypted and processed through Authorize.net, a leading payment processing service. We do not store your complete payment information on our servers.
2.3 Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Device information
- Pages visited on our website
- Access times
- Referring website addresses
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your bookings and reservations
- To communicate with you regarding your travel arrangements
- To provide customer support and respond to inquiries
- To process payments and prevent fraudulent transactions
- To improve our services and website functionality
- To comply with legal obligations
Our Commitment:
- Your personal data will be kept exclusively for internal reasons related to providing our services
- We will not send advertisements or newsletters unsolicited
- We will not sell, rent, or lease your personal information to third parties for their marketing purposes
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data, particularly financial information processed through Authorize.net
- Secure servers for data storage
- Regular security assessments
- Employee training on data protection practices
Our payment processing is conducted through Authorize.net, which complies with the Payment Card Industry Data Security Standard (PCI DSS), ensuring the highest level of security for financial transactions.
5. Data Retention and Deletion
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:
- For the duration of your trip with Palau Explorer
- Until all financial transactions related to your booking are concluded
- As required by law or to resolve disputes
Deletion Policy: Once your trip is completed and all financial transactions are concluded, we will delete all your personal data from our systems, except where we are legally required to retain certain information.
6. Third-Party Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as:
- Authorize.net for payment processing
- Travel partners and service providers necessary to fulfill your travel arrangements
- IT service providers who host our website and maintain our systems
These third parties are contractually obligated to protect your personal information and may only use it to provide services to us.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- The right to access your personal information
- The right to correct inaccurate information
- The right to request deletion of your information
- The right to restrict or object to certain processing
- The right to data portability
To exercise these rights, please contact us using the information provided in Section 11.
8. International Data Transfers
As Palau Explorer operates internationally, your information may be transferred to and processed in countries other than your country of residence. We ensure that any such transfers comply with applicable data protection laws and that your information is adequately protected.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: